We are hopefully past the days when human services programs are ‘done’ to people via a one-way transmission of goods or services by well meaning and sometimes efficient program staff.
Yet we do still operate in a nonprofit sector where organizations with wonderful development departments can successfully raise money for programs that can be packaged and sold easily, but have little impact beyond the short term.
Proving that impact, specifically the health impact, is a big part of the focus of this blog, but my concern today is the ongoing refinement or reconfiguration of programs – not by the program staff (who might want a quiet life after all the stress of getting the damn thing off the ground and keeping it from falling apart) but by those who are supposed to be the recipients of the program. You know, people.
So in the food area of human services, it comes down to things like having distribution programs at times of the day and days of the week that are convenient for the community, not for the food bank or food pantry; providing the kinds of food that people want (and that are still good for them); structuring the execution of the program in an empowering and sustainable fashion etc. It still comes down to people.
There is a little information on this people power in one of the standing pages of this blog, but here is a chart I recently put together which demonstrates the approach to community leadership and direction of programs that we are trying to engender here in the ‘paradise’ of Santa Barbara (remember, despite Ashton and Mila visiting us last week for a getaway from the white-hot intensity of the media spotlight, there are only 11 Counties out of 58 in CA which have more food insecurity than us. Funny, that didn’t make it into the travel brochures).
- This is an early stage flow chart, so apologies for squeezing so much humanity into pastel colored shapes and spearing them with so many arrows. Such is the cruelty of the programmer.
- (Double click on the picture to enlarge it)
- Our whole deal is trying to build meaningful relationships with people to empower them to transform their lives and communities through a focus on nutrition and health. So follow the arrows up above and try and figure out what the hell is going on.
- We have classic kinds of outreach in the community, where bilingual outreach staff are reaching out and trying to build trust. Trust is important in an area like CalFresh (or SNAP or Food Dtamps or…wait for them to change the name again next week) outreach, where there are a lot of fears around signing up for food stamps. (Will my first born have to join the military etc). We find that the food bank can be an excellent organization to build that trust, so that people’s only point of contact is not the (usually) monolithic structure of the local department of social security. We are also there at our own Mobile Farmers Markets and Mobile Food Pantries that bring food out to rural and poorly served area. But this is a very traditional level of contact. It is not desperately empowering, though the help can be beneficial with a combination of short-term (food) and longer-term (food stamps) help.
- If that level allows us to earn the right to a relationship of trust with people, then involvement in one of our programs like Healthy School Pantry, Kid’s Farmers Market, Grow Your Own Way, Food Literacy In Preschool (FLIP) or Brown Bag is really the next stage.
- We don’t want people to be just recipients of services, we want them to be actively involved in helping to shape those services, so we have something called Foodbank Nutrition Advisory Committees, which meet a short while before the beginning of any one of the programs discussed. It can be a pot luck sometimes and is an opportunity for people to get together with one of our outreach staff and provide advice, maybe offer some volunteer support in the actual program, but also to feel comfortable providing critiques of what is working and what is not. Another important side to being on one of these committees is to be able to advocate for help that is needed and to also be able to include those in the neighborhood that might not be able to attend due to disability or looking after kids. As these sessions progress, people feel more comfortable bringing up nutrition issues and concerns and building their understanding and ownership of what is a shared program.
- Some people at that point might be interested in getting involved with the local Promotores program and to train as health outreach workers for a number of organizations in the local community. Or they might want to progress on to being Community Nutrition Leaders. These are people who have a closer tie to the Foodbank. They are not just connected to one geographical site, but might be interested in getting involved with nutrition education and CalFresh outreach across a wider area. Stipends can be made available to those who show commitment, along with other acknowledgements, letters of reference for jobs etc.
- I think we would be failing the community if we left things at that stage. We as an organization might have had a lot of our volunteer and outreach needs met, but we wouldn’t be doing much to promote systemic change. So the next step is to work with local groups in providing community organization training, so that people feel comfortable moving beyond issues of their own nutritional health and start to ask questions and seek solutions to other issues in the community. These might be nutrition related (like better food in local schools) or they might be related to other local issues. The main thing is providing people with the training and empowerment to decide what is important themselves. Until people own it and generate the power themselves, then it is never going to be sustainable.
- As well as advocating over a particular issue, people can also get involved in community development (such as using the Assed Based Community Development model, which will be touched on in a future post). This may seem a long way from a food bank providing some groceries to people who need help. But if the goal is to solve some of problems that lead to hunger, then maybe it isn’t so far fetched.
- Maybe a simple potluck can be the beginning of an amazing transformation for a community.